Q: Do you mark up items?No, we do not re-sell items. Customers will receive the receipt from their personal shopping request when they receive their items in-person. Prices and rates can be confirmed at that time.
Q: Do you charge handling fees?A 2,000Won per item handling fee is assessed when items are ordered from our online shopping mall and require shipping options utilizing third party logistics companies such as: Hanjin, CJ, Lotte, Postal Service etc. within the peripheries of the country or abroad. Items are not assessed individual handling fees for local deliveries. All fees are built into the local delivery rate.
Q: Why are handling fees assessed?SoKo Moves does not maintain inventory at a storage facility. Although, a logistics company will ultimately complete the delivery, we still enter Costco when your order is received in order to retrieve your items which are then packaged and sent to you.
Q: Are transaction fees ever exacted?Our online payment gateway will accept major international and local credit cards. If a customer chooses to pay with a credit card, a 4% transaction fee will be added to the total shopping and delivery tally in order to recoup all costs of the items procured and for services rendered.
Q: Are fees assessed for packaging? Yes, if an order requires boxes and bubble wrap. The cost of materials will be included in the shipping costs.
Q: Can packaging costs vary?Yes, if customers are open to using well-conditioned recycled boxes, costs for packaging may be minimized. SoKo Moves is always looking for ways to do it’s part in an effort to reduce it’s carbon footprint.
Q: If several items are shipped at once, is bundling possible to decrease shipping costs? Yes, when it’s possible to comfortably ship various items together, bundling is possible.
Q: When is bundling not possible? When the amount of items exceeds comfortable packaging and shipping limits based on the weight and size of items.
Q: Are items retrieved from Costco each time an order is received? Yes, SoKo Moves is an “On-Demand” service and we don’t maintain inventory at a private storage facility.
Q: Do you ship perishables via third party logistics companies?No, as of now, SoKo Moves, when within our means, will strive to maintain a minimal carbon footprint and preserve the environment. If it becomes possible to ship perishables in an eco-friendly manner, we may consider options in the future. Perishable items available for order from Costco’s Online Platform or other online supermarket platforms that ship directly can be shipped.
Q: Are prices indicated on the website always the same as actual-current Costco Prices?Unfortunately no, but SoKo Moves will always strive to update the prices of inventory as quickly as possible. Costco is always changing the cost of it’s in-store inventory and customers will always pay the going in-store rates (sometimes prices on our site are listed lower, higher or in-between real-time costs). Please consider our prices online a flexible guideline and your final total will be adjusted.
Q: Does SoKo Moves provide receipts for items procured?Yes, your receipt for the items purchased will be provided along with a receipt for services provided by SoKo Moves.
Q: Does SoKo Moves only personal shop Costco?No, we can procure items from other supermarkets as well as per a customer’s request but our main focus does tend to be Costco.
Q:Does SoKo Moves ship internationally?Yes, we do depending on the country when possible. Please inquire.
Q: What is the refund policy?Refunds are possible for defective products products or products which a customer is not satisfied with. The customer needs to send us the original product.
Q: What are the time limits on refunds?Items must be returned to SoKo Moves within 14 days from the original day of receipt and your payment will be refunded within 7 business days.
Q: Who is responsible for return-shipping for refunded products?Customers are responsible for return-shipping costs unless special arrangements have been made with SoKo Moves.
