FAQs

Questions & Answers

  • Q: If several items are shipped at once, is bundling possible to decrease shipping costs? Yes, when it’s possible to comfortably ship various items together, bundling is possible.
  • Q: When is bundling not possible? When the amount of items exceeds comfortable packaging and shipping limits based on the weight and size of items.
  • Q: Do you ship perishables via third party logistics companies? No, as of now, SoKo Moves, when within our means, will strive to maintain a minimal carbon footprint and preserve the environment. If it becomes possible to ship perishables in an eco-friendly manner, we may consider options in the future. Perishable items available for order from Costco’s Online Platform or other online supermarket platforms that ship directly can be shipped.
  • Q: Does SoKo Moves ship internationally? Yes, we do depending on the country when possible. Please inquire.
  • Q: What is the refund policy? Refunds are possible for defective products products or products which a customer is not satisfied with. The customer needs to send us the original product.
  • Q: What are the time limits on refunds? Items must be returned to SoKo Moves within 14 days from the original day of receipt and your payment will be refunded within 7 business days.
  • Q: Who is responsible for return-shipping for refunded products? Customers are responsible for return-shipping costs unless special arrangements have been made with SoKo Moves.
Location 71 Gyesansae-Ro, Gyeyang-Gu, Incheon, Korea, A-Dong 917-Ho/인천 게양구 계산새로 71 A동 917호 Phone 010-5316-4435 Owner/주인: NAHAS DOMINIC FRANCIS-나하스 도미닉 프란씨스 E-mail moves@sokomoves.com Hours MON-FRI: 9AM-9PM SAT: 9AM-9PM **Company Info/사업 정보**: 상호- 쏘코무브스/SoKo Moves 사업자등록번호/Business License Number: 258-49-00501 통신판매업신고증/E-Commerce Vendor Certificate: 제 2019-인천계양-0271 호
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